Competencies

A competency example should:

  • describe a example from your previous experience
  • set the scene and context for your action
  • be short and to the point include evidence that is relevant to the broad descriptors of the competency 
  • be in your own words
  • describe what you did, thought and felt and why
  • describe the impact of your actions on others and on the situation
  • make clear what your responsibilities and objectives were and what resources you used where relevant
  • show that you know why your actions were effective and / or how you could have improved on what you did
  • describe the outcome(s) of your actions

 

  • Challenges potential areas of discrimination or social exclusion
  • Is approachable and gives positive practical support to staff who may feel vulnerable, victimised or unfairly treated
  • Is knowledgeable on diversity issues and helps others understand and be aware of 
  • policies
  • Identifies and respects other peoples’ values or opinions
  • Acknowledges and respects the broad range of social or cultural customs and beliefs
  • Challenges inappropriate behaviour and attitudes which are abusive, aggressive or discriminatory
  • Is polite, tolerant and patient, treating all with dignity and respect
  • Listens and understands the needs and interests of others
  • Uses appropriate language and behaviour and is sensitive to how these may affect people
  • Respects confidentiality, when appropriate
  • Does not respect other peoples’ values and opinions
  • Fails to acknowledge and respect the broad range of social or cultural customs and beliefs
  • Ignores issues or situations that should be challenged
  • Is impolite, intolerant or impatient with people
  • Fails to treat people with dignity and respect
  • Fails to listen or understand the needs and interests of others
  • Uses inappropriate humour, remarks, language or behaviour
  • Does not respect confidentiality
  • Shows bias and prejudice when dealing with people
  • Is thoughtless, tactless or dismissive
  • Unnecessarily emphasises power and control in situations where this is not appropriate
  • Intimidates others in an aggressive or overpowering way
  • Criticises people without considering their feelings or motivation

122 words

  • An ethnic minority lady whose second language was English, which she struggled with, was a colleague. 
  • I helped her succeed and maintain her dignity and respect on a daily basis.
  • A colleague was alleged to have made a racist remark towards her.
  • I supported her with coffees, distractions and understanding, which significantly avoided things flaring up with the person alleged to have made the inflammatory comment.
  • When she raised her concerns formally the situation was cleared up through a group meeting that focused on diversity and understanding of others. This led to a more inclusive team working and a better work place dynamic.
  • I played a key role in supporting her, by making sure she felt welcome and involved throughout this ordeal.
  • Respects, values and considers the opinions, circumstances, feelings and views of colleagues and members of the public, taking into account their diverse backgrounds.
  • Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. 
  • Understands and is sensitive to social, cultural and racial differences and needs.

122 words

  • An ethnic minority lady whose second language was English, which she struggled with, was a colleague. 
  • I helped her succeed and maintain her dignity and respect on a daily basis.
  • A colleague was alleged to have made a racist remark towards her.
  • I supported her with coffees, distractions and understanding, which significantly avoided things flaring up with the person alleged to have made the inflammatory comment.
  • When she raised her concerns formally the situation was cleared up through a group meeting that focused on diversity and understanding of others. This led to a more inclusive team working and a better work place dynamic.
  • I played a key role in supporting her, by making sure she felt welcome and involved throughout this ordeal.
  •  
  • Challenges potential areas of discrimination or social exclusion
  • Is approachable and gives positive practical support to staff who may feel vulnerable, victimised or unfairly treated
  • Is knowledgeable on diversity issues and helps others understand and be aware of 
  • policies
  • Identifies and respects other peoples' values or opinions
  • Acknowledges and respects the broad range of social or cultural customs and beliefs
  • Challenges inappropriate behaviour and attitudes which are abusive, aggressive or discriminatory
  • Is polite, tolerant and patient, treating all with dignity and respect
  • Listens and understands the needs and interests of others
  • Uses appropriate language and behaviour and is sensitive to how these may affect people
  • Respects confidentiality, when appropriate
  • Does not respect other peoples’ values and opinions
  • Fails to acknowledge and respect the broad range of social or cultural customs and beliefs
  • Ignores issues or situations that should be challenged
  • Is impolite, intolerant or impatient with people
  • Fails to treat people with dignity and respect
  • Fails to listen or understand the needs and interests of others
  • Uses inappropriate humour, remarks, language or behaviour
  • Does not respect confidentiality
  • Shows bias and prejudice when dealing with people
  • Is thoughtless, tactless or dismissive
  • Unnecessarily emphasises power and control in situations where this is not appropriate
  • Intimidates others in an aggressive or overpowering way
  • Criticises people without considering their feelings or motivation
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